1. Preamble.

Welcome to Eudaimonia Coaching UK.

In this Privacy Policy under the Data Protection Act 2018 (“Act”) and the EU General Data Protection Regulation (“GDPR”) we explain how Eudaimonia Coaching UK collects, uses, processes, transfers and discloses personal and non-personal data. Please read these terms carefully because they explain our commitment to your privacy.

This Privacy Policy applies to your use of all of the Websites we operate. These include www.eudamonia-coaching.co.uk. By accessing the Websites, you are accepting and agreeing to the practices described in this Privacy Policy.

For the purpose of the Act and GDPR, the Data Controller is Eudaimonia Coaching UK Coaching UK. We are a company registered in England and Wales. Our registered office address is 27 Redford Road, Windsor, United Kingdom.

To contact Eudaimonia Coaching UK please visit our contact page.

2. Purpose of collecting data.

We collect personal and non-personal data to improve our customers’ experience and Eudaimonia Coaching UK’s business performance. Our use of data aims (but is not limited to) to enable to

  1. Evaluate the usefulness and performance of our Websites
  2. Deliver content News Subscribers have selected to receive
  3. Create project proposals, negotiate contracts with Prospective Clients
  4. Request project proposals, negotiate contracts with Prospective Suppliers
  5. Fulfill contracts, send invoices to Clients
  6. Accept delivery, pay Supplier invoices
  7. Pay Employee salaries, insurance, taxes, vacation, etc.

We will never sell personal or non-personal data.

3. Lawful basis for processing data.

We will collect data only under the existence of

  1. Consent – you have given clear consent for us to process your personal data for a specific purpose.
  2. Contract – the processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract.
  3. Legal obligation – the processing is necessary for us to comply with the law (not including contractual obligations).
  4. Legitimate interest – the processing is necessary for our legitimate interests.

4. Categories of data collected.

We distinguish the following categories of data collected

  1. Personal information – this is information that would allow a party to identify a person such as an individuals’ full name, email address, telephone number, messaging & social media handles, postal address, bank account details, National Insurance number, financial and payment details.
  2. Communication preferences – this is information attached to Personal Information that specifies the type of content we can share as well as the frequency of sharing.
  3. Communication history – this is personal information we may create by storing records of communication interactions with us.
  4. Company information – this is non-personal information such as company name, company registered/postal address, company number, company VAT number.
  5. Non-personal browsing and site usage data – this is general information such as country or city website visitors are located (not intentionally fine-grained location information), pages visited, heat-map of visitors’ activity on the site, information about the browser they are using, etc.

5. Methods used for data collection.

We employ direct, observed and indirect data collection methods.

  1. Personal information (direct) – we collect personal information provided to us directly by News Subscribers, (prospective) Clients and Suppliers and Employees either online (via our website, email exchanges, messaging & social media conversations, etc) or offline (face-to-face).
  2. Communication preferences (direct) – we collect communications preferences provided to us by News Subscribers online (web forms on our website).
  3. Communication history (direct) – we create records of communication interactions with news subscribers, (prospective) suppliers/clients, and employees either online (via our website, email exchanges, messaging & social media conversations, etc) or offline (face-to-face).
  4. Company information (observed and direct) – we collect company information either publicly available online (business registries, company websites) or lawfully provided to us by news subscribers, (prospective) suppliers/clients, and employees offline (face-to-face).
  5. Non-personal browsing and site usage data (indirect) – we collect browsing and site usage data automatically online.

6. Use of cookies.

We collect anonymous statistics using “cookies”. Cookies are small pieces of data which are sent from a web server to an individual’s web browser to help provide an anonymous identifier for users and be able to aggregate anonymous statistics of user visits. The cookies set our Websites originate from consent plug-ins and Google Analytics. The names, function and expiration times of those cookies are detailed here:

Necessary cookies

  1. cookiebar – this cookie is set by us to indicate if a user has been shown a consent pop-up. It is set with an expiration time of 30 days.
  2. cookiebar-value – this cookie is set by us to indicate if a user has accepted or declined the use of analytical cookies. It is set with an expiration time of 30 days.

Analytical cookies

  1. _ga – this Google Analytics cookie is used to distinguish users. It is set with an expiration time of 2 years.
  2. _gid – this Google Analytics cookie is used to distinguish users. It is set with an expiration time of 24 hours.
  3. _gat – this Google Analytics cookie is used to throttle request rate. It is set with an expiration time of 1 minute.

Follow the link to find detailed technical information on cookies set by Google Analytics.

If you have subscribed to and provided us your consent to receive our marketing communications, then MailChimp, our email marketing automation services provider, may use other, similar technologies from time to time, like web beacons, pixels (or “clear gifs”) and other tracking technologies. These are tiny graphics files that contain a unique identifier that enable us to recognise when someone has visited our website or, in the case of web beacons, opened an e-mail that we have sent them. Follow the link to find detailed technical information on cookies set by MailChimp.

If you would like to know more about cookies and how to control or delete them, then we recommend you visit AboutCookies.org for detailed guidance.

7. Data retention period.

The lawful basis underpinning data collection influences data retention periods.

  1. Website visitors – cookies are retained until consent is revoked. In order to meet our legitimate interest, Non-personal browsing and site usage data are retained for at least 4 years.
  2. News subscribers – personal data and communication preferences are retained until consent is revoked.
  3. Prospective clients/suppliers – In order to meet our legitimate interest personal data are retained for a minimum of 12 months from the point the last active contract engagement ceased.
  4. Clients/suppliers – In order to meet our legal obligation personal data are retained for 6 years from the point the last active contract ceased.
  5. Employees – In order to meet our legal obligation personal data are retained for 6 years from the point the employment contract ceased.
  6. Communications history – In order to meet our legitimate interest and legal obligation, records of communications are retained for the same period as the personal data they refer to.

8. Disclosure of personal information.

In general, it is not Eudaimonia Coaching UK’s practice to disclose personal information to third parties. We may share personal information in two instances:

  1. Eudaimonia Coaching UK may share personal information with our suppliers and service providers in order to maintain, enhance, or add to the functionality of the websites.
  2. we may disclose your personal information to third parties in a good faith belief that such disclosure is reasonably necessary to (a) take action regarding suspected illegal activities; (b) enforce or apply our Master Terms of Use and Privacy Policy; (c) comply with legal process, such as a search warrant, subpoena, statute, or court order; or (d) protect our rights, reputation, and property, or that of our users, affiliates, or the public.

If Eudaimonia Coaching UK is required to provide a third party with your personal information (whether by subpoena or otherwise), then provided we have collected and retained an email address for you, Eudaimonia Coaching UK will use reasonable means to notify you promptly of that event, unless prohibited by law or Eudaimonia Coaching UK is otherwise advised not to notify you on the advice of legal counsel.

9. Individuals’ rights.

Here is the list of your rights

  1. Right to be informed – This Privacy Policy is the authoritative information source on how Eudaimonia Coaching UK collects, uses, processes, transfers and discloses personal and non-personal data. If you have any questions related to your rights as described herein, please contact us.
  2. Right of access – you can contact us at any time to request access to personal data we may hold about you. We will comply with your request within one (1) month from receipt at no cost to you. We may, however, charge you a fee, or refuse to comply, if your request is manifestly unfounded, excessive, or repetitive.
  3. Right to rectification – you can contact us at any time to request rectification of personal data we may hold about you. We will comply with your request within one (1) month (two months for complex requests) from receipt at no cost to you.
  4. Right to erasure – You can trigger the erasure of personal data at any time.
    1. As a website visitor, you can erase your browser’s cookies and stop visiting our websites
    2. As a news subscriber, you can unsubscribe from our mailing list
    3. As a prospective supplier/client/employee: please contact us at any time with your request
    4. As a supplier, you can stop accepting our purchase orders
    5. As a client, you can stop purchasing from us
    6. As an employee, you can submit an employment termination notice

Please note that Eudaimonia Coaching UK may still retain your data based on an overriding legitimate interest, a contract, and/or need for compliance to legal obligations. See data retention period section for further details.

  1. Right to restrict processing – You can trigger the restriction of processing of personal data at any time.
    1. As a website visitor, you can stop visiting our websites.
    2. As a news subscriber, you can update your preferences

As a (prospective) supplier/client/employee: please contact us at any time with your request

  1. Right to data portability – As a news subscriber, client, or supplier, you can request an electronic copy of the personal data we may hold about you. We will comply with your request within one (1) month (two months for complex requests). We will provide your personal data in a structured, commonly used and machine-readable form (e.g. CSV).
  2. Right to object – You can object to the processing of personal data at any time. Due to the nature of the data processed by Eudaimonia Coaching UK, such objection is equivalent to the “Right to erasure”.
  3. Rights related to automated decision making including profiling – None of Eudaimonia Coaching UK processing operations comprise automated decision-making including profiling. We are a business run by humans for humans.
  4. Right to lodge a complaint with a supervisory authority – You can contact us at any time if you have a concern about the personal information we hold about you, or how we use it. We will do our best to help. If, after contacting us, you are still not satisfied you have the right to lodge a complaint with the relevant supervisory authority. The supervisory authority will then tell you of the progress and outcome of your complaint. The supervisory authority in the UK is the Information Commissioner’s Office (ICO).

Eudaimonia Coaching UK is registered with the ICO since the 19th October 2018. Our registration reference is A8413705.

10. Security Policy.

We have implemented technical measures (security), organisation measures (access roles), processes (transparency of use) and commercial measures (choice of service providers/data processors) to integrate “data protection by design” into our processing activities.

  1. Our website and company email services are hosted on ISO 27001 certified data centers located in the European Union. Both our website and email services are configured to be accessed only via a secure connection.
  2. The email clients we use have spam-recognition turned on. We train our staff to use strong passwords, avoid sharing sensitive information via email, recognise phishing attempts, and do not open spam emails.
  3. Whenever personal information is stored on local servers, these have up-to-date firewall, virus scanning, anti-malware and operating system software. Where possible, such systems are set up to receive automatic software and security updates to minimise vulnerabilities.
  4. All access to servers and files containing personal information (whether stored locally or in the cloud) is restricted by password and/or secure key (and where possible: encrypted). Access to cloud servers that host our information is via a secure connection. We take regular back-ups of the information on our computer systems and keep those in a separate place.
  5. Only required data are processed. This is both a privacy (less exposure) and a commercial measure (higher accuracy, less cost). We take reasonable steps such as contractual templates with pre-determined placeholders to ensure that we only process what is necessary.
  6. Only specifically appointed employees have access to personal data, and they share personal data on a needs-basis.
  7. We securely remove all personal information before disposing of old computers (by using technology or destroying the hard disk).
  8. We operate paper-free. When applicable, we shred all confidential paper waste that might be provided to us by clients, suppliers and service providers.

11. International transfers policy.

We may transfer your personal data to recipients in countries outside the EEA. Where this is the case, we have taken steps to ensure your Personal Data is adequately protected. Eudaimonia Coaching UK uses the services of the following service providers/data processors:

  1. Xero.com – Accounting services. Eudaimonia Coaching UK has signed a Data Processing Addendum that warranties an adequate level of protection for any personal data processed by Xero and/or transferred by Xero outside the European Economic Area.
  2. MailChimp.com – Marketing Automation Services. Eudaimonia Coaching UK has signed a Data Processing Addendum that warranties an adequate level of protection for any personal data processed by MailChimp and/or transferred by MailChimp outside the European Economic Area.
  3. Google.com – Website Analytics. Eudaimonia Coaching UK has accepted Data Processing Terms that warranty an adequate level of protection for any personal data processed by Google and/or transferred by Google outside the European Economic Area.
  4. Calendly – Client booking services. Eudaimonia Coaching UK has accepted Data Processing Terms that warranty an adequate level of protection for any personal data processed by Calendly and/or transferred by Calendly outside the European Economic Area.

12. Breach notification policy.

Whilst we take great care to ensure any confidential information remains protected, no website and/or connected server can fully eliminate security risks. Third parties may circumvent our security measures to unlawfully intercept or access transmissions or private communications sent over the Internet.

We proactively scan notifications of our data processors and from systems to identify breaches that may have occurred. In case we identify a breach, we will always

  1. Contact concerned parties directly and without undue delay
  2. Post a reasonably prominent notice to our websites
  3. Use backups to return to a clean system status (software and data)
  4. Review and update our security policy as necessary.

13. Third-party websites.

Our websites may include links to other websites. You should consult the respective privacy policies of these third-party sites. This Privacy Policy does not apply to, and we cannot control the activities of, such other websites.

14. Changes to the policy.

We may occasionally update this Privacy Policy. When we do, we will provide you with notice of such update through (at a minimum) a reasonably prominent notice on the Websites and Services, and will revise the Effective Date below. We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting, using, processing and transferring the personal information we collect.

15. Using this Privacy Policy for Your Own Purposes.

This Privacy Policy is licensed under a Creative Commons Attribution 4.0 International License. You are free to use and adapt this Privacy Policy for your own purposes as long as you visibly acknowledge Eudaimonia Coaching UK as the source in any derivative work. However, please keep in mind that this policy, as written, may not be completely suitable for your situation. Eudaimonia Coaching UK strongly encourages you to seek the advice of your own attorney or counsel before using this Privacy Policy.

This Privacy Policy is Effective as of October 19, 2018.